Для тех у кого украли аккаунт в Steam.
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Цитата: m0rrow.может меня вообще пошлют
Та не...
Напиши сюда оригинал письма.
25 ноября 2010 - 13:20 / #51 -
1 Message by you on Tue, 23rd Nov 2010 8:53 am
I clicked on a link that looked likes the Steam Community site and entered my information. Please help me retrieve my account.
2 Message by Support Tech Frank on Wed, 24th Nov 2010 12:29 pm
Hello Maxim,
Thank you for contacting Steam Support.
In order to investigate this issue, we must verify your ownership of the software and associated Steam Account(s).
If you purchased software through Steam with a credit card, please confirm the card type (Visa, Mastercard, Discover, American Express), full name, expiration date, and last four digits of the card used with the order(s).
If you purchased software through Steam through PayPal, please provide the PayPal account holder billing information (name and address) and the PayPal Invoice ID. The Invoice ID will be 16-18 digits long and comprised of only numbers. It may be listed as the Order Description Number.
If you registered software purchased at a retail location, please handwrite your Support Ticket Number XXXX-XXXX-XXXX on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.
If you have any difficulty locating the CD Key on the packaging, please see the following link:
URL: http://support.steampowered.com/kb_article.php?ref=7480-WUSF-3601
Example scans:
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg
After verifying your proof of ownership we will gladly assist you with this issue.
Вот все что было в моем вопросе...свою ситуация описал выше в форуме!
Че делать дальше??
I bought my game in internet shop in Russia (http://www.igromagaz.ru) with a Web Money. Expiration date:11.11.2010. That is my WebMoney number: R305021039451.
Вот след. сообщение в Steam....долго ждать ответа??Сообщение отредактировал m0rrow 25 ноября 2010 - 15:3725 ноября 2010 - 15:34 / #52 -
4 Message by Support Tech Frank on Thu, 25th Nov 2010 10:39 am
Hello Maxim,
Please write your Support Ticket Number 8024-XMYE-2522 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and resubmit your scan or digital photo in .jpg format for review. Please ensure that you submit a full-color image, rather than a photocopy.
Note: Please use a pen with permanent ink and avoid marking over the CD Key code.
Example scans:
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey1.jpg
http://support.steampowered.com/images/faq/2347-QDFN-4366/cdkey2.jpg
5 Message by you on Fri, 26th Nov 2010 2:50 am
I do not have the box from the game because I bought it in the online store and they sent me a picture only with a key. I opened the key, wrote the ticket number, then scanned and sent it to you. Sorry for my English, I wrote it through the translator of Google.
* COD7_.jpg - View Image (File Size : 172.5 KB)
вот продолжение разговора....они не отвечают второй день...че делать??27 ноября 2010 - 17:47 / #53 -
У меня такой вопрос?я даже не знаю украли акк или что.
На акк я могу зайти,но игру установить не могу,просит ключ.
Сколько раз я иё переустанавливал,ни каких проблем небыло.
А сегодня такая вот проблема.Что это может быть?23 февраля 2011 - 18:24 / #54
